Customer Service

  |  Posted in Strategy

The Gift of Customer Service in Building Materials

Better Customer Service is Also the Greatest Gift You Can Give Yourself Whenever I meet with builders, architects, dealers, contractors or distributors, I always ask them, “Who are your best three…

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  |  Posted in Sales

What is Holding Back Your Building Materials Sales?

Look at the image of this car.  Most companies look at their products, sales team and marketing programs as if they were a high-performance sports car.  Their products are desirable…

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  |  Posted in Business

Customer Service Failures In Building Materials

Outstanding customer service can make you bulletproof to competition and lower prices in the building materials industry.  Whenever I interview architects, builders or contractors they each can relate two kinds…

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  |  Posted in Pricing

Raise Your Building Material Prices

If you are a building materials manufacturer, you should consider raising your prices.  I recently consulted with two different building materials companies and part of my recommendations were that they…

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  |  Posted in Sales

Blow Up Your Customer Service Department

Building materials companies are constantly looking for a competitive advantage. There is one very powerful tool that most of them overlook. That tool is customer service. Here’s why customer service…

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